Customer Returns

Buyer must return product within 12 months of original invoice date to receive credit. No credit will be given after 12 months of invoice date. No returns for Bulk Products are accepted. Bulk Products are defined as products not labeled for individual sale or not intended for end consumer use. 

Customer Credits

Buyer must specify to seller how Buyer's credits are to be applied. Seller will not apply any credits to specific invoices unless requested by Buyer. Credits must be applied to the account (or specific store) that generated the credit. Credits must be requested within 6 months of the calendar year agreed upon. Credits that are not used within 6 months of the date issued will be lost. 

Refused / Rejected Shipment:

If the shipment is refused or rejected by the Buyer for any reason ( excluding damaged shipments), the Buyer will be responsible for all shipping costs incurred with the shipment to the seller, including shipping costs from seller to reseller and reseller back to seller. In addition, for each case in the shipment, a $25.00 restocking fee may be applied to the refund of the order. 

Nonconforming Delivery/ Consumer Returns

Buyer shall inspect the goods and shall notify seller within 15 days of any claim for shortages, defects, or damages and shall hold the good for Seller's instructions concerning disposition. 

Restocking Charge

Seller, at its sole discretion, may charge a restocking fee of 10% of the invoice amount for returns of conforming goods. Seller agrees to pay for return shipping charges of any goods returned within 12 months of original shipment date as long as Buyer coordinated return shipment with seller.